Refunds and Returns Policy

Returns

If you are unhappy with the product you have purchased, please return to sender including your name, address and contact details.  To return your product, you should mail your product to: PO Box 125 Darlington Western Australia AU 6070.  You will be responsible for paying for your own shipping costs to return your item. Shipping costs are non-refundable.  If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

Our refund policy lasts only for 30 days.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
Gift cards
Downloadable software products

Partial Refunds

There are certain situations where only partial refunds are granted (if applicable).  Any item not in its original condition, is damaged or missing parts for reasons not due to our error.  Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of a full or partial refund.  Your refund will be processed and returned using the original method of payment, within 2 weeks.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account or your Paypal account again.  If you’ve check your accounts and you still have not received your refund yet, please contact us at info@specialcelebration.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
If you need to exchange the product your have purchased for another size, please send us an email at info@specialcelebration.com.au and we will advise the procedure.